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1. What is uShop?
2. What are the features of uShop?
3. Who should use uShop?
4. What are the system requirements of the store owner?
5. What are the system requirements of the customers?
6. How much does uShop cost?
7. Is uShop a stand alone system or are their monthly service fees?
8. Do I have to purchase another license of uShop for each on-line store that I develop?
9. What sort of support is available?
10. Is there a trial version that I can use to test uShop out myself?
11. What is the difference between the trial version and the full version of uShop?
12. Is there a tutorial available?
13. Where can I see a current listing of all of the applets that come with the full version of uShop?
14. Can I create my own applets to interface with uShop?
15. Where can I see other applets and tools that other developers have made for uShop?
16. Where is the data for the products stored?
17. Does uShop have a database interface?
18. What forms of payment does uShop accept?
19. Does uShop interface with any payment processing systems?
20. How does uShop handle secure transactions?
21. Can uShop validate credit card numbers?
22. How does uShop validate credit card numbers?
23. What if I don't accept credit card orders?
24. Is there a way to request no payment information at all?
25. Can I configure different tax rates for customers from different states?
26. Can I configure different tax rates for customers from different cities of different states?
27. Can I configure different tax rates for customers from different countries?
28. Can I mark some items as non-taxable?
29. Can I configure the shipping charges?
30. Can I specify specific shipping charges for specific items?
31. Can I configure the handling fee?
32. Can I offer discounts to my customers?
33. Does uShop have an affiliate tracking system?
34. Do you have to use Frames?
35. Is there a limit to the number of store pages and/or products?
36. Is there a limit to the number of uShop applets that can be put on a single .html page?
37. Is there a limit to the number of items that can be purchased at a time?
38. What languages is uShop available in?
39. Can I put my interactive store on CD-ROM?

Q) What is uShop^TM?
A) uShop^TM is a Java-based Online Shopping System that make online shopping easy and intuitive for both the shopper and the web page developer. uShop^TM consists of a collection of Java Applets, Java Scripts, and one CGI script that together create a powerful and extremely flexible Online Shopping System. The Java Applets and JavaScripts serve as the frontend to the CGI script and can be easily plugged onto any web page - thus, offering the ultimate in flexibility when designing your web pages.

Q) What are the features of uShop^TM?
A) We have listed the main features of uShop^TM on our uShop^TM features web page.

Q) Who should use uShop^TM?
A) uShop^TM is ideal for small to medium sized on-line stores. (Under 1000 products)

Q) What are the system requirements of the store owner?
A) We have listed the system requirements of uShop^TM on our uShop^TM Requirements web page.

Q) What are the system requirements of the customers?
A) We have listed the system requirements of uShop^TM on our uShop^TM Requirements web page.

Q) How much does uShop^TM cost?
A) The price of the uShop^TM has been listed on our uShop^TM Price web page.

Q) Is uShop^TM a stand-alone system or are their monthly service fees?
A) uShop^TM is a complete, stand-alone system that is run entirely independent of us. Note that an additional license of uShop^TM must be purchased for each additional store that is created with uShop^TM.

Q) Do I have to purchase another license of uShop^TM for each on-line store that I develop?
A) Yes. We require that a separate license be purchased for each online store that is using uShop^TM. We do, however, provide discounts when purchasing multiple licenses. See the uShop^TM Price web page for more information.

Q) What sort of support is available?
A) Please refer to our Technical Support Page for a description of all available support options.

Q) Is there a trial version that I can use to test uShop^TM out myself?
A) Yes! We have provided a trial version that can be downloaded from our uShop^TM Trial Version web page.

Q) What is the difference between the trial version and the full version of uShop^TM?
A) The differences between the trial version and full version of uShop^TM are described at the top of our uShop^TM Trial Version web page.

Q) Is there a tutorial available?
A) Yes! With both the trial version and the full version of uShop, we have provided a tutorial to help introduce you to uShop^TM and get familiar with plugging the uShop^TM applets into your web pages.

Q) Where can I see a current listing of all of the applets that come with the full version of uShop^TM?
A) You can see a current listing of all of the applets that come with the full version of uShop^TM by following the "Applet Reference" link on our uShop^TM Reference Site.

Q) Can I create my own applets to interface with uShop^TM?
A) Yes. We have released the uShop^TM API that allows developers to create their own custom Java Applets and JavaScripts that can interface with uShop^TM. See the uShop Programmer's Guide for more information.

Q) Where can I see other applets and tools that other developers have made for uShop^TM?
A) You can see a listing of applets and tools that other developers have made for uShop by following the "Developer's Corner" link on our uShop^TM Reference Site.

Q) Where is the data for the products stored?
A) Typically, the data for each of your products is stored in the HTML page itself. That is, you specify the product information in the parameters of each uShop^TM applet that you add to your HTML pages. If you want to change the price of an item, for instance, then you just have to edit the HTML page and change the "price" parameter of the product. For additional data storage options see the "Developer's Corner" on our reference site for 3rd-party data management solutions. Also, be sure to check out the reference pages for the new "Search" and "Browse" applets in the uShop^TM Applet Reference - which read product data from text files.

Q) Does uShop^TM have a database interface?
A) Not at this time, but be sure to check out the reference pages for the "Search" and "Browse" applets in the uShop^TM Applet Reference - which read product data from flat text files.

Q) What forms of payment does uShop^TM accept?
A) The forms of payment that are available with uShop^TM are Credit Card, Electronic Check, Cash On Delivery, Print (for phone, fax, and mail orders), and a 'Contact Me' option.

Q) Does uShop^TM interface with any payment processing systems? A) At this time, uShop^TM has built-in interfaces to the following payment processing systems: Authorize.Net, Planet Payment, and LinkPoint. See Interfaces for more information.

Q) How does uShop^TM handle secure transactions?
A) For a complete description of uShop^TM security, see the uShop^TM Security web page.

Q) Can uShop^TM validate credit card numbers?
A) YES! Even if not using one of the payment processing systems listed above, uShop^TM does have a stand-alone ability to validate credit card numbers.

Q) How does uShop^TM validate credit card numbers?
A) Based on the selected credit card, uShop^TM 1) Checks the number's prefix, 2) Verifies the number of digits in the number, and 3) Performs a MOD 10 checksum on the number. No external resource/service is required for this functionality.

Q) What if I don't accept credit card orders?
A) No problem. uShop's "Payment Options" form allows you to specify the payment methods that you want to accept.

Q) Is there a way to request no payment information at all?
A) YES! The fields on the order forms are almost totally configurable. Furthermore, we have provided the COD, Print, and 'Contact Me' payment options which don't require any payment information.

Q) Can I configure different tax rates for customers from different states?
A) YES! See the uShop^TM User's Guide for more information.

Q) Can I configure different tax rates for customers from different cities of different states?
A) YES! See the uShop^TM User's Guide for more information.

Q) Can I configure different tax rates for customers from different countries?
A) YES! See the uShop^TM User's Guide for more information.

Q) Can I mark some items as non-taxable?
A) YES! Each of the uShop^TM Input Applets have a parameter that allows you to specify whether and item is taxable or not.

Q) Can I configure the shipping charges?
A) YES! uShop^TM provides a variety of shipping calculation options. See the uShop^TM User's Guide for more information.

Q) Can I specify specific shipping charges for specific items?
A) YES! Each of the uShop^TM Input Applets have a parameter that allows you to specify specific shipping charges for specific items.

Q) Can I configure the handling fee?
A) YES! See the uShop^TM User's Guide for more information.

Q) Can I offer discounts to my customers?
A) YES! uShop^TM offers a special discount applet that allows you to offer "percent off" discounts. Furthermore, uShop^TM has a built-in coupon manager which allows the storeowner to create coupons with expiration dates. See the uShop^TM User's Guide for more information.

Q) Does uShop^TM have an affiliate tracking system?
A) YES! uShop^TM offers a basic affiliate tracking system. Furthermore, uShop^TM offers a special receipt HTML parameter that makes interfacing to external affiliate tracking systems possible (Under Miscellaneous Settings). See the uShop^TM User's Guide for more information.

Q) Do you have to use Frames?
A) No. You can use virtually any page layout scheme for your store that you want. Just plug the uShop^TM applet's onto the HTML pages and uShop^TM will do the rest.

Q) Is there a limit to the number of store pages and/or products?
A) No. With uShop, you can have as many store page and products as you like.

Q) Is there a limit to the number of uShop^TM applets that can be put on a single .html page?
A) Technically, there is no limit to the number of uShop^TM applets that can be put on a single HTML page, however, it is a good idea to limit the number of applets to less than 20 per page. Remember, the more applets that are put on a single HTML page, the longer it will take for the page to load and for the applets to start....so if your store is going to have many items, it is probably best to separate the products over several HTML pages of 10 to 20 uShop^TM applets each.

Q) Is there a limit to the number of items that can be purchased at a time?
A) As of uShop 3.0 - NO!

Q) What languages is uShop^TM available in?
A) uShop^TM is currently available in English, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish and Swedish.

Q) Can I put my interactive store on CD-ROM?
A) YES! This is one of the unique features that a Java-based shopping system offers. See CD-ROM Options for more information.